Here to Answer Your Questions

Seeing a Physiotherapist

Absolutely not. In addition to helping you rehabilitate an injury or manage pain, a physiotherapist can also help you in many other ways. Such as: 

  • sharing strategies for injury prevention for your chosen sport/activity
  • assisting you with safely reaching a fitness goal
  • helping you develop a balanced exercise program
  • modifying your work-from-home set-up  
  • improving your balance to decrease your risk of falls

No. In Ontario, physiotherapists are primary care practitioners and therefore do not require a doctor’s referral to see clients. Please check with your insurance company, however, as some require a doctor’s referral for reimbursement. 

In Canada, physiotherapists are registered and regulated by the province in which they reside, coinciding with a provincially governed healthcare system. Hence, a registered physiotherapist can only treat individuals in the province in which they hold a permanent address, and we at Grounded Physiotherapy are based in Ontario. 

Each of these terms refer to healthcare delivered remotely, either by phone or online video call. The only difference is that virtual physiotherapy refers to physiotherapy only, and not to services delivered by other practitioners, such as doctors, occupational therapists, and so on. 

This will depend on the reason for your visit and will be discussed during the initial consult, and adjusted thereafter as necessary. 

Insurance & Billing

Please check with your individual insurance provider. Many companies added virtual physiotherapy, or telerehabilitation, to their list of reimbursable services at the start of the Covid-19 pandemic. Please double-check with your provider if they were one of these companies, and if so, if they continue to reimburse for virtual physiotherapy. 

Not at this time. Once your appointment is complete and payment has been made, you will receive a detailed invoice which you can then submit to your extended health insurance for reimbursement. Many extended health insurance companies now allow you to submit your claim online. 

We accept payment by credit card and e-transfer. Credit card payments are handled securely through Jane Payments. 

Please contact us to discuss other options that may work for you. 

Technology & Privacy

We use Jane software to conduct video calls, which is complaint with both the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), a requirement of all health professionals.  

Please choose the device you’re most familiar with operating. Keep in mind, however, that the bigger the screen, the better it will be to see anything that is demonstrated to you during your appointment. 

Absolutely. In the case of a poor internet connection, a physiotherapy assessment or treatment can take place over a telephone call. 

woman stretching lying on foam roller

Preparing for a Call

Because you will be asked to move around at one or more points during your appointment, please wear something you’re comfortable moving in. 

Other than a device on which you can connect to the internet and be able to conduct a video call, there is no other equipment necessary. You and your physiotherapist will consider any equipment you may already have when designing your exercise program. 

This is entirely up to you. It is a good idea to have a partner or family member join you if they play an important role in your healthcare, and/or if you’d like a second set of eyes and ears to help you remember what is discussed or shown to you during the appointment. 

Cancellation Policy

At Grounded Physiotherapy, we require 24 hours notice in order to avoid a late cancellation fee. This policy is in place in order to allow other clients a chance to fill your appointment slot. There are limited exceptions. Please email us if you need to cancel or reschedule your appointment as soon as possible.